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Frequently asked questions

Where can I buy Thermelis products?

Thermelis scented candles are exclusively available on Amazon. You can browse and purchase our collection through our Amazon store.

Are Thermelis candles fulfilled by Amazon?

Yes, all Thermelis orders are fulfilled by Amazon, ensuring fast and reliable delivery.

Do you ship to locations outside the USA?

At this time, Thermelis products are primarily available to customers in the USA. Please check our Amazon store for updated shipping options.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected at checkout. Amazon Prime members typically receive their orders within 1–2 business days.

Can I track my order?

Yes, once your order has been shipped, Amazon will provide tracking details so you can monitor its progress.

What should I do if my candle arrives damaged?

If your candle arrives damaged, please contact Amazon customer service for assistance. They handle all replacements and refunds for Thermelis products.

Are your candles made from natural ingredients?

Yes, Thermelis candles are crafted using high-quality soy wax, natural fragrances, and eco-friendly materials to ensure a luxurious and sustainable experience.

Can I leave a review?

We’d love to hear your feedback! Please leave a review on our Amazon store to share your experience with Thermelis candles.

Do you offer gift wrapping?

Gift wrapping options are available during checkout on Amazon. Simply select the option if you'd like your candle to be wrapped as a gift.