Refund policy

What should I do if my candle arrives damaged?
If your candle arrives damaged, please contact Amazon customer service for assistance. They handle all replacements and refunds for Thermelis products.

What is your refund policy?
For refunds, please refer to Amazon’s refund policy. If you are not satisfied with your purchase, Amazon will guide you through the process to initiate a return or refund. Simply visit your order history on Amazon and select the appropriate option.